FAQs

Accessible Parking

Designated spaces are available for vehicles displaying a current state-issued disability placard or license plate at the Erie Insurance Arena, UPMC Park, Bayfront Convention Center, and Rebich Investments Amphitheater. These accessible spaces are filled on a first come, first served basis, so please plan accordingly. Additionally, accessible parking is available at the Erie Parking Authority parking garages on 8th & French, 10th & French, and the Erie Insurance Parking garage at 8th & French.

Accessible Tickets

Accessible seating is available at all Erie Events' venues. Seating locations vary depending upon the event. When ordering accessible tickets, it is important to indicate what type of accessible seat you require, so that we can properly assist you.

Accessible Seating 

Accessible seating is reserved for exclusive use by individuals with disabilities and their guests. The purchase or use of these seats by non-disabled individuals is strictly prohibited and can result in ejection and/or forfeiture of ticket price. The number and types of accessible seats vary by event and venue. All tickets for accessible seating are subject to availability and are on a first-come, first-served basis.

To request accessible seating, patrons can buy tickets online, in person at the Erie Insurance Box Office or by phone 814-452-4857

Assisted Listening Devices 

Telecommunication Device for the Deaf (TDD) headsets and receivers for our multi-channel LPB Radio-Aide are available at no charge. Either a driver's license or credit card will be required as a deposit. Advanced notice is requested so the show can be prepared.  We are capable of providing earphones or cochlear loop devices too.

Elevators

Elevators are available at the Erie Insurance Arena & Warner Theatre. The Bayfront convention Center is a single-story event venue. The Rebich Investments Amphitheater is an outdoor open-air venue.

Entrances

All Erie Event's venues are equipped with ADA compliant step-free entrances and wider doorways to ensure every guest's needs are met.

Restrooms

All public restrooms at our venues are accessible to our patrons with disabilities.

Service Animals

Service animals that are specifically trained to provide assistance to an individual with a disability are welcome at all Erie Events venues. All service animals must remain on a leash or in a harness and be under control of the guest with a disability or designee. The service animal must rest in the seating area with the individual and not in the aisle.

Sign Language Interpreters

Guests who require interpreting services for an event should contact Erie Insurance Arena Administration at (814)-453-7117 a minimum of three weeks prior to the event date to ensure services. We cannot guarantee later requests.

Web Accessibility 

Erie Events is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone.  While we strive to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. ​

If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact us (hyperlink to contact form on web accessibility page). Your feedback will help us make improvements.

Wheelchair Transports

Wheelchair escorts for guests are available upon request. Wheelchair escorts may be requested at any entry point. Please be aware that our staff will not remain with you during the event, nor will they allow you to remain in the wheelchair for the duration of the event. Upon request, our staff will also provide you with an escort after the event. Personal assistance into or out of the wheelchair cannot be provided.

All guests entering any Erie Events' venues must have a valid event ticket to gain admission. Re-entry into the venues is prohibited. Please allow extra time for security procedures when entering an event. All guests will be required to pass through a metal detector upon entry.

Erie Events offers numerous advertising and sponsorship opportunities. For advertising information at the Erie Insurance Arena, please contact Chad Westerburg cwesterburg@erieevents.com

Alcohol is only served to persons over the age of 21 with valid ID. Limit of two (2) drinks per person per purchase. No outside alcohol is permitted inside any of our venues.

Animals are not permitted in our venues with the exception of service animals and service animals in training. Please be sure to check with the Arena staff before bringing any service animals to the game. For more information, please contact Erie Insurance Arena at 814-452-4857.

ATMs can be found in the Box Office Lobby on the west end of the building and on the south concourse across from sections 114/214.

As a general rule, guests do not have the opportunity to obtain autographs from athletes or artists. Special team events may offer autograph opportunities.

Bags larger than 5" x 8" x 2" are not permitted. Clear bags smaller than 12" x 12" x 6" are permitted. Bags that do not fit these descriptions will not be allowed in the venue. Exceptions will be made for medically necessary items and diaper bags after proper inspection at the venue entrance. Bags & purses are subject to additional screening slowing entry process, so please bring only essential items.

Some signs and banners may be allowed, but this will vary from event to event; they may not be displayed during the show, event or play due to sightline issues. These items may not be placed around the Arena (walls, railings or suite areas) without consent from management. No poles or sticks to display such items will be allowed in the Arena at any time. Any signs that are deemed offensive, vulgar or commercial in nature will not be permitted.

The Erie Insurance Arena Box Office handles ticket sales for all events within the Arena as well as events at the Warner Theatre and most events at the Bayfront Convention Center & Rebich Investments Amphitheater.  Erie SeaWolves tickets are not available at the Erie Insurance Arena Box Office and must be purchased at the ticket windows at UPMC Park or by calling the SeaWolves at 814-456-1300.

The Erie Insurance Arena Box Office is open during the following hours:

• Monday – Friday: 10:00 AM – 5:30 PM
• Saturday: 10:00 AM – 2:00 PM
• Sunday: Closed

As part of our standard policy, still cameras, without flash, are permitted (no lenses over 100 mm).  When cameras are allowed, guests are not permitted to stand in aisles, or obstruct others from viewing the events while taking pictures.  Tripods for photographic equipment are not permitted. Monopods are permitted for certain events.  Professional Cameras, iPads, Tablets, Camcorder/ Go Pro and Audio and video recording devices are not permitted.  The event promoter may restrict the use of still cameras and / or flash photography.

All Erie Event's venues are cashless. All major credit and debit cards are accepted. Contactless transactions can be made via Apply Pay and Google Pay.

Every person age 2 and older must have a ticket for entry. Some exceptions exist for certain shows. These policies may vary from event to event; please call (814) 452-4857 for information about a specific event.

There are opportunities to upgrade tickets or purchase tickets to the premium club level. For sporting events, tickets are available for the Club five days prior to the event.  There is a $10 upcharge on all Club Level tickets for sporting events and $15 upcharge for special events.  For other events, tickets are available five days after the event goes on sale to the public.  Meeting Rooms are available to rent for sporting events via the Otters offices.

For Club Suite inquiries, contact our Director of Business Development & Sponsorships, Chad Westerberg at cwesterburg@erieevents.com.

A coat check is located in the Grand Lobby of the Warner Theatre. This is a free service to all patrons, however, donations are welcome and benefit the Warner Theatre restoration. Unfortunately, all other venues do not offer item/ coat checks. Any item brought to the venue that is not permitted, must be returned to the guest's vehicle or disposed.

Our goal is to create a high-energy environment to lend support to our athletic teams and special events while maintaining a wholesome family atmosphere.  To ensure that all guests have a pleasant experience, each guest is expected to act responsibly and be considerate of others.

General Rules

   Patrons are not permitted to move to a higher priced seat
            No smoking or e-cigarettes
            No standing on the seats
            No standing on the rails
No sitting, standing or blocking any aisles, doorways or exits
            No abusive, profane or obscene language
            No conduct determined to be vulgar, obscene, violent, threatening or inciting
            No throwing of objects
            No hanging on the glass
            No non-plastic cans, bottles or containers permitted
            No horns, cow bells or other artificial noise makers
            No sirens
            No running or horseplay
            No underage drinking
            No roller shoe use in the building
            No excessively large flash that would block another patron’s view

We are proud to offer a wide variety of concession items and options at all venues offering a wide variety of choices to satisfy all different tastes of our guests.  Contactless or card payments only at all concession stands. No cash accepted.

Doors/gates typically open 60 to 90 minutes prior to the start of the event, however this can vary on event. Please call 814-452-4857 to verify times for the event you plan to attend.

There is no dress code for entry to our venues, however, certain Broadway & Philharmonic performances at the Warner Theatre draw a dressier crowd.

Warner Theatre

Guests are permitted to drop-off at the State Street & French Street entrances.

Erie Insurance Arena

Guests are permitted to drop-off near the west entrance off of 8^th Street. Designated handicap parking is available in the loop outside UPMC Park & Erie Insurance Arena.

Rebich Investments Amphitheater

Guests are permitted to drop-off near the East & West gates upon entering Liberty Park. Designated handicap parking spots are available inside the park.

Bayfront Convention Center

Guests are permitted to drop-off near the main entrance of the convention center in the designated drop off area. Handicap parking is available in the parking lot.

Guests that do not follow our code of conduct will be ejected. Including, but not limited to:

• public intoxication
• disruptive behavior
• profane, obscene or abusive language
• throwing objects onto the ice, floor or stage
• consistently disregarding facility policies
• breaking the law
• any action that, in the opinion of Erie Events or EIA Management, places other guests in danger or reduces their enjoyment of the event

Elevators are available at the Erie Insurance Arena & Warner Theatre. The Bayfront Convention Center is one level only. Rebich Investments Amphitheater is an outdoor open-air venue.

Erie Insurance Arena

• North east corner of the building. Access to north concourse and north club level
• South west corner of the building. Access to south concourse, west concourse/lobby, south club level, Premium level club and floor seating (if in use).

Warner Theatre

• French Street entrance to access Balcony Level seating.

Erie Events staff members have been trained in emergency preparedness and evacuation procedures. In the event of an emergency, please follow the direction of our staff for your safety and the safety of others.

We invite you to grow your career at Erie Events! A complete listing of full-time & part-time opportunities can be found on our Employment Page.

Erie Events offers a wide variety of event spaces that can accommodate the needs of a small business meeting, to weddings, to a large-scale concert. Visit our Host An Event page to explore our options.

These restrooms offer baby changing stations.

Erie Insurance Arena

Family Restrooms are located in the following locations; the south concourse behind section 114, the west concourse behind section 110, the Club Level near suite 301, the Club level near suite 322.

Bayfront Convention Center

Family Restrooms are located outside The Great Hall.

In accordance with Pennsylvania’s “concealed carry” law and the right for private entities to ban handguns on their premises, firearms and other weapons of any kind are strictly forbidden on the premises of all Erie Events venues.

Erie Events venues are all equipped with medical first aid kits. Staff can assist you with these needs.

Food and beverages purchased outside the our venues will not be permitted. Concession stands are conveniently located throughout our venues and sell various types of food and beverages, both alcoholic and non-alcoholic.

Earn funds for your non-profit organization by selling concessions at Erie Insurance Arena. Our events have high attendance, take place in a fun atmosphere and offer proven income. Groups have used fundraised money for schools, churches, youth programs and many other needs. 

Eligibility Requirements

• 501(C)3 Status
• Organization must provide insurance certificate
• All volunteers must be trained in alcohol service
• Organization must provide 4 - 6 people per event
• Must be 18 years of age or older to participate

We Provide

• Training and supervision
• Over 11% commission to your organization 

For more information, contact Beth Wilkinson.

Group tickets are available for some sporting and entertainment events. Visit our Group Tickets page to fill out a form or contact Chad Westerburg at cwesterburg@erieevents.com for more information.

The Erie Otters Assistance location is on the main concourse at Section 111 at the Erie Insurance Arena to assist patrons with general inquiries, seating questions, accessible needs. Guest Services at all Erie Events Venues can assist with general inquiries. Box Office staff can assist with Ticketing questions.

Doors open approximately one hour prior to the performance. As a courtesy to the performers and audience, ushers will seat late arrivals during an appropriate pause in the program.

During an event, all Lost & Found items are turned in to the the respective building's Administration Office. Once the event is completed, all unclaimed items are kept in our main administrative offices. To follow-up on a lost item, please call (814)-453-7117. Erie Events is not responsible for lost or stolen items. Lost items not claimed within 30 days are donated to local charities.

Media must contact the Erie Events Marketing Department for event access. Media requests for sporting events can be made directly with the Erie Otters or Erie SeaWolves.

Event merchandise is provided by individual shows and vary by event. Merchandise stands vary by show but are typically located in the following locations:

Warner Theatre: Grand Lobby

Erie Insurance Arena: Main Concourse by Sections 109 & 112.

Rebich Investments Amphitheater: Stage Left

The Warner Theatre & Erie Insurance Arena is located along French Street between 8^th and 10^th.  Parking is available in two city garages located at 8^th and French Streets and 10^th and French Streets. Parking is also located across from the arena on 8^th in the Erie Insurance garage. The Erie Insurance garage opens 90 minutes prior to event start time.  Limited metered street parking is available in the blocks around the arena. Rebich Investments Amphitheater has parking on-site and from two shuttle locations that will provide continuous shuttle support for the duration of the event. The Bayfront Convention Center has a parking lot and parking garage on premise.

• Animals*
• Air Horns & Artificial Noise Makers
• Backpacks, including drawstring
• Bags Larger than (6" x 8" x 2" and Clear bags smaller than 12" x 12" x 6")
• Balloons
• Banners
• Beach Balls
• Briefcases
• Cameras- Detachable Lens
• Camera Bags
• Computer Bags
• Coolers or containers (includes cans and bottles)
• Cow Bells
• Drones
• Firearms
• Fireworks, Flares or Explosives
• Illegal Substances / Drugs
• Knives of any kind, including pocketknives
• Laser Pens/Pointers
• Monopods, tripods (excluding media and approved photographers)
• Outside Food & Beverage
• Pepper Spray & Mace
• Portable Chairs
• Selfie Sticks & Poles
• Signs that block advertising or the views of other patrons.
• Skateboards, Segways, Scooters, Rollerblades, Bicycles, Hover Boards
• Tablets / iPads
• Wallet chains of dangerous or un-necessary length
• Unapproved pamphlets, handouts, ads or flyers without consent from Erie Events Management.
• Video Cameras
• Weapons of any kind

*Service animals are permitted.

There are additional items (those that pose a threat to guests, staff and artists depending on the type of show and the audience demographic it attracts) that may be prohibited for a specific event. In addition, different artists have different preferences as to what they will and will not allow during their performance.

No Re-entry. Guests of all ticketed events may not leave the venue and then re-enter. An unscanned ticket must be presented to enter the facility.

Restrooms are available at all Erie Event's facilities. All restrooms are designed to be accessible to our guests with disabilities.

Warner Theatre

Guests are permitted to pick-up & drop-off at the State Street & French Street entrances.

Erie Insurance Arena

Guests are permitted to pick-up & drop-off near the west entrance off of 8^th Street.

Rebich Investments Amphitheater

Guests are permitted to pick-up & drop-off near the East & West gates upon entering Liberty Park.

Bayfront Convention Center

Guests are permitted to pick-up & drop-off near the main entrance of the convention center in the designated drop off area.

• All doorways, aisles, staircases, and walkways must remain clear at all times.
• All exit doors must be kept clear to the curb.
• The clear width of the exterior doors must be maintained throughout the lobby or concourse.

Scalping is not permitted on any Erie Events property.

The lowest numbered seats are always on your right as you face the stage or playing area.

Erie Insurance Arena

• F-Numbered Sections Floor Seats
• 100 Sections Lower Bowl
• 200 Sections Upper Bowl
• 300 Sections Club Level

Warner Theatre

• 100 Sections Lower Level
• 200 Sections Balcony

Bayfront Convention Center & Rebich Investments Amphitheater are typically general admission events unless otherwise stated.

Metal detectors are used for all ticketed events. Bags and purses are subject to additional screening, so please bring only essential items. 

Smoking is prohibited inside all Erie Event's venues. Designated smoking areas outside our venues are available.

Rules, procedures and approval for petitioning or distribution of leaflets is at the discretion of the event promotor and is strictly prohibited with prior approval.

Guests with strollers are welcome, however, the use of strollers should not interfere with other guests or block entryways or aisles.  Strollers should be stored in the nearest location that does not block an aisle, entryway, etc.

There are 14 suites at Erie Insurance Arena.  Suite holders are permitted to remain in their suite up to an hour after the conclusion of each event (unless unusual circumstances dictate otherwise – i.e. multiple events in one day).  Please contact the Administrative Offices at 814-453-7117 for rental and purchase information.

For more information, visit our Box Office Page.

To schedule a tour of the Warner Theatre, please contact Barry Copple at barry@erieevents.com. To schedule a tour at the Erie Insurance Arena, please contact Ray Williams, rwilliams@erieevents.com.

Tours are scheduled depending on the theatre’s schedule of events.

Water Fountains are available at all Erie Events' venues.

Weapons of any kind are strictly prohibited at all Erie Events' venues.

Pre-ordered tickets and tickets left at Will Call can be picked up at the Erie Insurance Arena Box Office during normal business hours or 60 minutes prior to the event with valid photo ID.

Wheelchairs are available on an as-need basis. Guest Services can assist patron upon arrival. Erie Event's venues are fully equipped with ADA Accessibility seating and entrances. Any patron who requires a wheelchair/ mobility accessible, hearing or vision assisted seating can contact the Erie Insurance Arena Box Office at 814-452-4857. Guests that require ADA Accessible Seating must request this at the time of ticket purchase.